Privacy Policy

This website is operated by FNBG Ltd (trading as FNBG Business Telecoms), a company registered in Scotland.

When we refer to "we", "us" or "our" in this policy, we mean FNBG Ltd.

What information we collect

We collect personal information when you interact with us through this website.

When you submit a contact or quote form:

• Your name
• Your company name
• Your email address
• Your phone number
• Details about your telecoms requirements
• Any bills or documents you choose to upload
• Your preferred contact time
• How you heard about us

When you visit our website:

• Your IP address
• Browser type and version
• Pages visited and time spent on site
• Referring website (how you found us)

We do not collect payment card details through this website.

How we use your information

We use the information you provide to:

• Respond to your enquiry or quote request
• Prepare and send you a telecoms quote
• Contact you about your requirements by phone or email
• Improve our services and website

We will only contact you for the purposes you've agreed to when submitting a form. We will never use your details for unrelated marketing without your explicit consent.

Our lawful basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests — to respond to enquiries and provide quotes you have requested
• Consent — where you have ticked the consent box on our contact or quote form
• Contract — where processing is necessary to fulfil a service agreement with you

Who we share your information with

We do not sell your personal data to third parties.

Your data may be shared with the following service providers who help us operate this website and our business:

• Netlify — our website hosting provider, which processes form submissions on our behalf. Netlify privacy policy
• DatoCMS — our content management system. DatoCMS privacy policy
• Google Analytics — we may use Google Analytics to understand how visitors use our website. This collects anonymised usage data. You can opt out using the Google Analytics opt-out browser add-on .

All third-party providers are required to handle your data securely and in accordance with UK GDPR. We do not permit them to use your data for their own purposes.

We may also disclose your information if required to do so by law or a regulatory authority.

How long we keep your data

After these periods, your data will be securely deleted or anonymised.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a machine-readable format
• Right to object — you can object to us processing your data on the basis of legitimate interests

To exercise any of these rights, please contact us at info@fnbg.co.uk. We will respond within 30 days.

Cookies

Our website uses cookies to improve your experience and help us understand how the site is used.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Form submissions are processed by Netlify using encrypted connections.

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites (such as O2, Vodafone, EE or BT). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

How to complain

If you have concerns about how we handle your personal data, please contact us first at info@fnbg.co.uk and we will do our best to resolve the matter.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website:ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF