[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"gql:data:gnSW-Cv-LYgcKhDLOqpUSSJMUwHh_TSXlVUzTXTttek":3,"gql:data:0KcX9fdVCy4cTUv-ElDXhD-8iIeNgAm2Y0Ol42Oc2-8":60,"gql:data:KX3GtWoAWYO2NUFrSKQga3O0y2amq1ARpGgpWWrmNiU":168},{"footerNav":4},{"title":5,"navigationGroup":6},"Footer Nav",[7,35],{"id":8,"header":9,"links":10},"K-Hq2ru0SNeriLuau_U1Bg","Services",[11,19,24,28],{"id":12,"page":13,"label":17,"subNavigation":18},"VhsDcEZxQQGRz_fX16DceQ",{"__typename":14,"id":15,"slug":16},"PageRecord","120640988","business-mobiles","Business Mobiles",[],{"id":20,"page":21,"label":22,"subNavigation":23},"D7cIngp8RraU3SjMiPPw7Q",null,"Business Phone Lines",[],{"id":25,"page":21,"label":26,"subNavigation":27},"bsyCAxhMSPaMzMs-wRHrJQ","Business Broadband",[],{"id":29,"page":30,"label":33,"subNavigation":34},"Bf1FqJFjR7qtwhWVlHy5IA",{"__typename":14,"id":31,"slug":32},"RoYzYROJRU2HbW5KwkktcA","contract-review","Get A Free Quote",[],{"id":36,"header":37,"links":38},"Lln_uzGMSUyh6ec3oRBpmw","FNBG Ltd",[39,46,53],{"id":40,"page":41,"label":44,"subNavigation":45},"HEEZnv12TCmOsy7UOh0p-w",{"__typename":14,"id":42,"slug":43},"dbCAzdD1SpmbkJU66mIe4w","about","About Us",[],{"id":47,"page":48,"label":51,"subNavigation":52},"XZGy9nWJQkGcUqsPA4okYA",{"__typename":14,"id":49,"slug":50},"ahe-9EkJRD2JPGmwNu0Tiw","services","Our Services",[],{"id":54,"page":55,"label":58,"subNavigation":59},"F1q7e33ORuKEMxGvciI3Hg",{"__typename":14,"id":56,"slug":57},"121951108","contact","Contact",[],{"mainNav":61},{"title":62,"links":63},"Main Nav",[64,68,164],{"label":44,"id":65,"page":66,"subNavigation":67},"S1qFh7xWSaaZ1P6atk_A3w",{"__typename":14,"id":42,"slug":43},[],{"label":9,"id":69,"page":70,"subNavigation":71},"121898314",{"__typename":14,"id":49,"slug":50},[72,107,139],{"label":17,"id":73,"page":74,"subNavigation":75},"cE1QRxazQXagvzTOBgqsWg",{"__typename":14,"id":15,"slug":16},[76,83,89,95,101],{"label":77,"id":78,"page":79},"EE Business Mobiles","fa18ZhnYSNOnkXOUMoMrIA",{"__typename":80,"id":81,"slug":82},"MobileRecord","122084711","ee",{"label":84,"id":85,"page":86},"O2 Business Mobiles","TJ5motWuT_aXgaWDKgi70A",{"__typename":80,"id":87,"slug":88},"122084599","o2-business",{"label":90,"id":91,"page":92},"Vodafone Business Mobiles","YQ7Kn00sSo2lnmLgFAgdzA",{"__typename":80,"id":93,"slug":94},"122082962","vodafone",{"label":96,"id":97,"page":98},"Sim Only Business Tariffs","MzgC62K4QZeVZZ8JATRPvg",{"__typename":80,"id":99,"slug":100},"126320794","sim-only",{"label":102,"id":103,"page":104},"Monthly Network Promotions","IN3mdCt5TlqW3FF96LC8xw",{"__typename":80,"id":105,"slug":106},"126781446","promotional-tariffs",{"label":108,"id":109,"page":110,"subNavigation":113},"Business Landlines","D32VRIAZQGmRop3Z4_h4QA",{"__typename":14,"id":111,"slug":112},"121076082","business-landlines",[114,121,127,133],{"label":115,"id":116,"page":117},"Business VoIP","fETTmqOyQLKFyekAS2dD_w",{"__typename":118,"id":119,"slug":120},"LandlineRecord","125995575","voip",{"label":122,"id":123,"page":124},"Cloud PBX","Pqj7P5rkQVOBHHA9eLBX3w",{"__typename":118,"id":125,"slug":126},"YsNUpVkvTI-rbu6MCgYiAg","hosted-pbx",{"label":128,"id":129,"page":130},"SIP Trunking","LJqop9dAQ1-7pv7VacWEGw",{"__typename":118,"id":131,"slug":132},"YL_TOMDgTh6Z7e9H32r7tA","sip-trunking",{"label":134,"id":135,"page":136},"ISDN Switch Off","MNxK55bAQsq1iDqLwy5MFg",{"__typename":118,"id":137,"slug":138},"V-9dXzVcTmqNJKh2TzedCw","isdn-switch-off",{"label":26,"id":140,"page":141,"subNavigation":144},"B8yjR23CQB2Lz10DbSOmlQ",{"__typename":14,"id":142,"slug":143},"ZqzY1BNlRWq7NTt9ZVTDDw","business-broadband",[145,152,158],{"label":146,"id":147,"page":148},"Fibre Broadband","FOCHoCw3QvyaN2ypcqFcQw",{"__typename":149,"id":150,"slug":151},"BroadbandRecord","FiaNtIkLSD25Efraf9Ytkg","fibre-broadband",{"label":153,"id":154,"page":155},"Leased Lines","cvTt0-0ISoOyOpCRI0PsYA",{"__typename":149,"id":156,"slug":157},"WMStge9QQjyD5S7rnhQmZA","leased-lines",{"label":159,"id":160,"page":161},"Broadband for Business","LaWEwRMaS7y_p_rCXzrJGA",{"__typename":149,"id":162,"slug":163},"TQloMcHyQ5yJddlSUyRr-A","broadband-for-business",{"label":58,"id":165,"page":166,"subNavigation":167},"R5DPv-1rQiCnbbn68e5bag",{"__typename":14,"id":56,"slug":57},[],{"page":169},{"id":125,"title":170,"_seoMetaTags":171,"schema":243,"sections":297},"Hosted PBX",[172,175,180,183,187,190,193,197,201,205,209,212,215,219,223,227,231,235,239],{"__typename":173,"attributes":21,"tag":174},"Tag","title",{"__typename":173,"attributes":176,"tag":179},{"property":177,"content":178},"og:title","Hosted PBX Phone Systems Edinburgh | Cloud PBX ","meta",{"__typename":173,"attributes":181,"tag":179},{"name":182,"content":178},"twitter:title",{"__typename":173,"attributes":184,"tag":179},{"name":185,"content":186},"description","Replace your old PBX with a modern hosted cloud system. The features your business relies, no on-site hardware, no maintenance costs, local Edinburgh support.",{"__typename":173,"attributes":188,"tag":179},{"property":189,"content":186},"og:description",{"__typename":173,"attributes":191,"tag":179},{"name":192,"content":186},"twitter:description",{"__typename":173,"attributes":194,"tag":179},{"property":195,"content":196},"og:image","https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676041233-hero.jpeg?auto=format&fit=max&w=1200",{"__typename":173,"attributes":198,"tag":179},{"property":199,"content":200},"og:image:width","1024",{"__typename":173,"attributes":202,"tag":179},{"property":203,"content":204},"og:image:height","739",{"__typename":173,"attributes":206,"tag":179},{"property":207,"content":208},"og:image:alt","Keeping business telecommunication connected",{"__typename":173,"attributes":210,"tag":179},{"name":211,"content":196},"twitter:image",{"__typename":173,"attributes":213,"tag":179},{"name":214,"content":208},"twitter:image:alt",{"__typename":173,"attributes":216,"tag":179},{"property":217,"content":218},"og:locale","en_GB",{"__typename":173,"attributes":220,"tag":179},{"property":221,"content":222},"og:type","article",{"__typename":173,"attributes":224,"tag":179},{"property":225,"content":226},"og:site_name","FNBG Business Telecoms",{"__typename":173,"attributes":228,"tag":179},{"property":229,"content":230},"article:modified_time","2026-06-08T11:19:12Z",{"__typename":173,"attributes":232,"tag":179},{"property":233,"content":234},"article:publisher","https:\u002F\u002Fwww.facebook.com\u002Fpages\u002FFNBG-Business-Cost-Consultants\u002F119764628083511",{"__typename":173,"attributes":236,"tag":179},{"name":237,"content":238},"twitter:card","summary",{"__typename":173,"attributes":240,"tag":179},{"name":241,"content":242},"twitter:site","@FNBGLTD",{"@context":244,"@graph":245},"https:\u002F\u002Fschema.org",[246,259],{"@type":247,"@id":248,"name":226,"legalName":37,"url":249,"telephone":250,"email":251,"address":252},"LocalBusiness","https:\u002F\u002Ffnbg.co.uk\u002F#business","https:\u002F\u002Ffnbg.co.uk","+441312026902","info@fnbg.co.uk",{"@type":253,"streetAddress":254,"addressLocality":255,"addressRegion":256,"postalCode":257,"addressCountry":258},"PostalAddress","86 Hawthornvale","Edinburgh","Scotland","EH6 4JX","GB",{"@type":260,"name":261,"url":262,"provider":263,"areaServed":264,"description":267,"hasOfferCatalog":268},"Service","Hosted PBX Phone Systems Edinburgh","https:\u002F\u002Ffnbg.co.uk\u002Fbusiness-landlines\u002Fhosted-pbx",{"@id":248},[255,265,266,256],"Lothians","Fife","Hosted PBX cloud phone systems for Edinburgh businesses. Full-featured replacement for traditional ISDN-connected PBX systems — extensions, call queues, auto-attendant and more, with local Edinburgh support.",{"@type":269,"name":270,"itemListElement":271},"OfferCatalog","Hosted PBX Features",[272,276,279,282,285,288,291,294],{"@type":273,"itemOffered":274},"Offer",{"@type":260,"name":275},"Extensions and direct dial numbers",{"@type":273,"itemOffered":277},{"@type":260,"name":278},"Auto-attendant and virtual receptionist",{"@type":273,"itemOffered":280},{"@type":260,"name":281},"Call queuing with hold music",{"@type":273,"itemOffered":283},{"@type":260,"name":284},"Hunt groups",{"@type":273,"itemOffered":286},{"@type":260,"name":287},"Call recording",{"@type":273,"itemOffered":289},{"@type":260,"name":290},"Voicemail to email",{"@type":273,"itemOffered":292},{"@type":260,"name":293},"Call analytics and reporting",{"@type":273,"itemOffered":295},{"@type":260,"name":296},"Multi-site and remote working support",[298,333,340,346,384,398,417,438,480],{"__typename":299,"eyebrowText":300,"title":301,"accentHighlightH1":302,"subtitle":303,"subSubtitle":303,"content":304,"checklist":305,"image":319,"ctaLinks":325},"HeroRecord","Cloud PBX · ISDN replacement · Traditional PBX upgrade","Hosted PBX — your business phone system in the cloud",false,"","\u003Cp>A hosted PBX gives your business all the features of a traditional office phone system — extensions, call queues, auto-attendant, hunt groups — without the hardware sitting in a cupboard that needs maintaining, upgrading and eventually replacing. Everything runs in the cloud, managed remotely, with local Edinburgh support from FNBG.\u003C\u002Fp>",[306,310,313,316],{"id":307,"title":308,"icon":309},"aKjxVLX7Rty3vICdkLAQsg","Full PBX features, no on-site hardware","check",{"id":311,"title":312,"icon":309},"Nv_neAgtT9GqIg59WFOC2A","Keep your existing numbers",{"id":314,"title":315,"icon":309},"Rwj2DVwETJ-NsWSWtZcBzQ","ISDN replacement ready",{"id":317,"title":318,"icon":309},"TQsmtKiqS2adH2dxcfrkwA","Edinburgh setup & support",{"alt":320,"blurUpThumb":321,"responsiveImage":322},"Hosted PBX phone systems","data:image\u002Fjpeg;base64,\u002F9j\u002F4AAQSkZJRgABAQAAAQABAAD\u002F2wCEAAoHBwgHBgoICAgTEBILDhUcFRUVGhUVFg0NFxYZGBYfFhUdJCsjJh0oHSEWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDg0OHBAQHDscFh0vLy8vLy87NS8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL\u002F\u002FAABEIAA4AGAMBIgACEQEDEQH\u002FxAAXAAADAQAAAAAAAAAAAAAAAAAAAgUD\u002F8QAHBAAAgIDAQEAAAAAAAAAAAAAAQMABAIREgUT\u002F8QAFQEBAQAAAAAAAAAAAAAAAAAABAH\u002FxAAZEQACAwEAAAAAAAAAAAAAAAAAAQIDEhH\u002F2gAMAwEAAhEDEQA\u002FAGX7bvgQRI9oZW2HIx3v4QSBIrPTZgDoRyqSCu+cja7ynDW4SHZvsdkeoSYROzP\u002F2Q==",{"srcSet":323,"src":324},"https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.25&h=350&w=450 112w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.5&h=350&w=450 225w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.75&h=350&w=450 337w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&h=350&w=450 450w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=1.5&h=350&w=450 675w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=2&h=350&w=450 900w","https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&h=350&w=450",[326],{"id":327,"label":328,"linkType":329,"page":330},"AAHfZH6WTCimPDSKhwcIsQ","Get a free hosted PBX quote","button",{"__typename":14,"id":331,"slug":332},"Z5eS6CD3QjGD1DhuRdFu_g","get-a-quote",{"__typename":334,"eyebrowText":335,"title":336,"subtitle":303,"content":337,"textAlign":338,"decoration":302,"highlightBox":21,"ctaLinks":339},"TextOnlyRecord","Plain English explanation","What is a hosted PBX and how is it different from a traditional system?","\u003Cp>A PBX — Private Branch Exchange — is the system that manages your business's internal and external phone calls. It's what gives you extensions, lets you transfer calls between colleagues, puts callers on hold with music, and routes incoming calls to the right person or department.\u003C\u002Fp>\n\u003Cp>Traditionally, a PBX was a physical box — either in your office or in a BT exchange — connected to ISDN lines. It worked, but it was expensive to install, costly to maintain, difficult to change and entirely dependent on those ISDN lines to function.\u003C\u002Fp>\n\u003Cp>A hosted PBX does exactly the same job, but the hardware lives in a secure data centre rather than your office. You access it over your broadband connection. Your phones — desk phones, mobile apps or computer softphones — connect to it over the internet. And when you need to make a change, add a user or update your call routing, it's done through an online portal rather than calling an engineer.\u003C\u002Fp>\n\u003Cp>For businesses currently on an ISDN-connected PBX system, a hosted PBX is the most natural like-for-like replacement — you keep all the features your team relies on, and gain new ones you didn't have before.\u003C\u002Fp>","center",[],{"__typename":334,"eyebrowText":341,"title":342,"subtitle":303,"content":343,"textAlign":344,"decoration":302,"highlightBox":21,"ctaLinks":345},"How they compare","Hosted PBX vs traditional PBX — what changes and what stays the same","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\u003Ccolgroup>\u003Ccol style=\"width: 33.3333%;\">\u003Ccol style=\"width: 33.3333%;\">\u003Ccol style=\"width: 33.3333%;\">\u003C\u002Fcolgroup>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>Feature\u003C\u002Ftd>\n\u003Ctd>Traditional PBX\u003C\u002Ftd>\n\u003Ctd>Hosted PBX\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Hardware location\u003C\u002Ftd>\n\u003Ctd>On-site — your office\u003C\u002Ftd>\n\u003Ctd>Provider managed\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Maintenance\u003C\u002Ftd>\n\u003Ctd>Your responsibility\u003C\u002Ftd>\n\u003Ctd>Provider managed\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Upfront cost\u003C\u002Ftd>\n\u003Ctd>High — hardware purchase\u003C\u002Ftd>\n\u003Ctd>Low — monthly subscription\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Adding users\u003C\u002Ftd>\n\u003Ctd>Engineer visit\u003C\u002Ftd>\n\u003Ctd>Minutes, online portal\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Remote working\u003C\u002Ftd>\n\u003Ctd>Limited or not supported\u003C\u002Ftd>\n\u003Ctd>Full support on any device\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>ISDN dependency\u003C\u002Ftd>\n\u003Ctd>Yes — affected by switch-off\u003C\u002Ftd>\n\u003Ctd>No — works over broadband\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Disaster recovery\u003C\u002Ftd>\n\u003Ctd>Manual failover\u003C\u002Ftd>\n\u003Ctd>Automatic, built in\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Features\u003C\u002Ftd>\n\u003Ctd>Fixed at installation\u003C\u002Ftd>\n\u003Ctd>Updated automatically\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Scalability\u003C\u002Ftd>\n\u003Ctd>Slow and costly\u003C\u002Ftd>\n\u003Ctd>Instant and flexible\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Call features\u003C\u002Ftd>\n\u003Ctd>Basic to moderate\u003C\u002Ftd>\n\u003Ctd>Advanced — full enterprise suite\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Cp>\u003C\u002Fp>","left",[],{"__typename":347,"eyebrowText":348,"title":349,"introText":350,"cards":351},"EightCardGridRecord","What's included","The features your business gets as standard","A hosted PBX through FNBG comes with a comprehensive suite of business phone features — all included, all manageable through your online portal, none requiring a phone engineer to configure.",[352,359,363,367,370,373,376,380],{"__typename":353,"id":354,"title":355,"content":356,"image":21,"imagePadding":357,"imagePosition":358},"CardRecord","XsQsjz0kQNaDjAHoPgwLuQ","Extensions","\u003Cp>\u003Cstrong>Extensions for every team member.\u003C\u002Fstrong> Every member of staff gets their own extension, reachable internally by short code and externally through your main business number. Extensions work on desk phones, mobile apps and computer softphones — or all three simultaneously.\u003C\u002Fp>",0,"cover",{"__typename":353,"id":360,"title":361,"content":362,"image":21,"imagePadding":357,"imagePosition":358},"FC27EaNtS_OsnqH8K7EglQ","Auto-attendant","\u003Cp>\u003Cstrong>Auto-attendant (virtual receptionist)\u003C\u002Fstrong>. Greet callers professionally and route them to the right person or department automatically. \"Press 1 for sales, press 2 for accounts\" — fully customisable and manageable without technical knowledge.\u003C\u002Fp>",{"__typename":353,"id":364,"title":365,"content":366,"image":21,"imagePadding":357,"imagePosition":358},"M06V6cCnQayXY-WBz3kDaA","Call queuing","\u003Cp>\u003Cstrong>Call queuing with hold music.\u003C\u002Fstrong> Callers who can't be answered immediately are held in a queue with hold music or a custom message, rather than going to voicemail or ringing out. Essential for businesses with a reception function or customer-facing teams.\u003C\u002Fp>",{"__typename":353,"id":368,"title":284,"content":369,"image":21,"imagePadding":357,"imagePosition":358},"Cw550nS9Sr-3sLa9mPHCSQ","\u003Cp>\u003Cstrong>Hunt groups.\u003C\u002Fstrong> Route incoming calls to a group of extensions simultaneously or in sequence — so the call is always answered by whoever is available first, rather than going to a specific person who may be busy.\u003C\u002Fp>",{"__typename":353,"id":371,"title":287,"content":372,"image":21,"imagePadding":357,"imagePosition":358},"IzkBaXstRp-uXQvlZjvigw","\u003Cp>\u003Cstrong>Call recording.\u003C\u002Fstrong> Record inbound and outbound calls for training, compliance or dispute resolution. Recordings are stored securely and accessible through your online portal.\u003C\u002Fp>",{"__typename":353,"id":374,"title":290,"content":375,"image":21,"imagePadding":357,"imagePosition":358},"I_3-pqIfSpOKFZh5lvYU3g","\u003Cp>\u003Cstrong>Voicemail to email.\u003C\u002Fstrong> Missed calls go to voicemail, which is then sent as an audio file to your email inbox. Never miss a message and access voicemails from anywhere.\u003C\u002Fp>",{"__typename":353,"id":377,"title":378,"content":379,"image":21,"imagePadding":357,"imagePosition":358},"XycUH7B_TC6CSs7MBoQnuQ","Call analytics","\u003Cp>\u003Cstrong>Call analytics & reporting.\u003C\u002Fstrong> See who called, when, how long they waited and how calls were handled. Useful for identifying busy periods, measuring response times and managing team performance.\u003C\u002Fp>",{"__typename":353,"id":381,"title":382,"content":383,"image":21,"imagePadding":357,"imagePosition":358},"C5Zx0LouSlSZjZVVPCakRA","Multi-site support","\u003Cp>\u003Cstrong>Multi-site & mobile working.\u003C\u002Fstrong> Connect multiple office locations and remote workers into a single phone system. Calls transfer seamlessly between sites, and mobile staff are on the same extensions as their office colleagues.\u003C\u002Fp>",{"__typename":385,"eyebrowText":386,"title":387,"subtitle":303,"content":388,"checklist":389,"image":390,"ctaLinks":396,"imageAlign":397},"TwoColumnImageRecord","Is hosted PBX right for your business?","The businesses that get the most from hosted PBX","\u003Cp>Hosted PBX is the right choice for businesses that need a full-featured phone system rather than a simple call setup. It works particularly well for:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Businesses currently on an ISDN-connected PBX\u003C\u002Fstrong> — if you have an existing PBX system connected to ISDN lines, hosted PBX is the most natural replacement. You keep the features your team relies on — extensions, call routing, hold queues — and gain new capabilities without the hardware commitment.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Businesses with a reception or customer-facing function\u003C\u002Fstrong> — if your business has a switchboard, a reception desk or a customer service team handling calls, hosted PBX gives you the professional call handling infrastructure to manage that volume properly. Auto-attendant, call queuing and hunt groups all come as standard.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Multi-site businesses\u003C\u002Fstrong> — if your business operates from more than one location, hosted PBX connects all your sites into a single phone system. Staff transfer calls between offices as easily as between desks, and your main number reaches everyone regardless of where they're sitting.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Businesses with 10 or more staff\u003C\u002Fstrong> — hosted PBX scales well for larger teams and becomes increasingly cost-effective as headcount grows. For businesses at this size, the features and management capabilities of a full PBX make more sense than a simpler VoIP setup.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Professional services firms\u003C\u002Fstrong> — law firms, accountancies, financial services businesses and consultancies typically need the professional call handling, call recording and compliance features that a hosted PBX provides. It's the natural home for businesses where how calls are handled reflects directly on the firm's professionalism.\u003C\u002Fp>",[],{"alt":391,"blurUpThumb":392,"responsiveImage":393},"IP Desk Phone","data:image\u002Fjpeg;base64,\u002F9j\u002F4AAQSkZJRgABAQAAAQABAAD\u002F2wCEAAoHBwgHBgoICAgLCgoLDhgQDg0NDh0gIhUVIx0ZJBYVKhUmJSsjJR0oKSEWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDgYFEBAQEC8cFhwvLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL\u002F\u002FAABEIAAwAGAMBIgACEQEDEQH\u002FxAAYAAACAwAAAAAAAAAAAAAAAAAGBwABAv\u002FEAB4QAAICAgIDAAAAAAAAAAAAAAECAAQDEQUSBhUi\u002F8QAFQEBAQAAAAAAAAAAAAAAAAAAAgD\u002FxAAUEQEAAAAAAAAAAAAAAAAAAAAA\u002F9oADAMBAAIRAxEAPwBpZ3Nep2WDvkvOZfUFQsKcih6X0Nwf8gq4TxZ2giErrl52pksJc3zmJEpHqNSST\u002F\u002FZ",{"srcSet":394,"src":395},"https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&dpr=0.25&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 150w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&dpr=0.5&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 300w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&dpr=0.75&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 450w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 600w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&dpr=1.5&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 900w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&dpr=2&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600 1200w","https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1676289331-desk-phone.jpg?auto=format&crop=focalpoint&fit=crop&fp-x=0.62&fp-y=0.13&h=450&w=600",[],"right",{"__typename":399,"title":400,"subtitle":303,"content":401,"ctaLink":402,"alignImageRight":302,"image":413},"FullWidthTwoColumnRecord","Hosted PBX or VoIP — how to choose","\u003Cp>Both hosted PBX and VoIP are cloud-based phone solutions that replace traditional landlines. The difference is in complexity, features and cost:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Choose hosted VoIP if\u003C\u002Fstrong> your business is small, your call handling needs are straightforward, and you want a cost-effective setup that's quick to get running. VoIP is ideal for businesses of one to fifteen people who need a professional phone presence without enterprise-level features.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Choose hosted PBX\u003C\u002Fstrong> if your business has a more complex phone setup — a reception function, call queues, multiple departments, or an existing PBX you're replacing. Hosted PBX costs slightly more than simple VoIP but delivers significantly more capability for businesses that need it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Not sure?\u003C\u002Fstrong> That's exactly the kind of question we help with. Tell us about your current setup and how your team uses the phone, and we'll recommend the right solution — with no obligation to proceed.\u003C\u002Fp>",[403,408],{"id":404,"label":405,"linkType":406,"page":407},"dShdSEKGSzymVJgn9j8HZA","Find out more about business VoIP","primary",{"__typename":118,"id":119,"slug":120},{"id":409,"label":410,"linkType":411,"page":412},"L5eIEbn1SMK04PAhQjq78A","Get a free recommendation","arrow",{"__typename":14,"id":331,"slug":332},{"alt":128,"blurUpThumb":321,"responsiveImage":414},{"srcSet":415,"src":416},"https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.25&h=720&w=960 240w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.5&h=720&w=960 480w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.75&h=720&w=960 720w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&h=720&w=960 960w","https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&h=720&w=960",{"__typename":418,"eyebrowText":419,"title":420,"introText":303,"cards":421},"FourColumnCardRecord","How we migrate you","Moving to hosted PBX — what to expect",[422,426,430,434],{"title":423,"content":424,"id":425,"image":21,"imagePosition":358,"imagePadding":357,"link":21},"Audit your current system","\u003Cp>We survey your existing PBX setup — how many extensions, how calls are currently routed, which features your team uses, and what hardware is in place. Nothing gets missed and nothing gets assumed.\u003C\u002Fp>","SQcaXK_ARlOun-q1Xl0JKg",{"title":427,"content":428,"id":429,"image":21,"imagePosition":358,"imagePadding":357,"link":21},"Design your new system","\u003Cp>Based on the audit, we design a hosted PBX configuration that replicates your existing setup and improves on it — cleaner call routing, better features, and a system built for how your business actually works rather than how it worked when the old PBX was installed.\u003C\u002Fp>","YfqB4qLcS1aErILeeaRmlw",{"title":431,"content":432,"id":433,"image":21,"imagePosition":358,"imagePadding":357,"link":21},"Number porting & parallel running","\u003Cp>We port your existing numbers to the new system and — where possible — run both systems in parallel during the transition period. Your team can familiarise themselves with the new system before the old one is switched off.\u003C\u002Fp>","ZoEFONFtSOaHvd75drcvbg",{"title":435,"content":436,"id":437,"image":21,"imagePosition":358,"imagePadding":357,"link":21},"Go-live & handover","\u003Cp>On go-live day we're available throughout. Once everything is confirmed working, we hand over the online management portal, walk your team through day-to-day use and set up your ongoing account management with FNBG.\u003C\u002Fp>","PsaNnmGkTZSzrS6sWAYKyw",{"__typename":439,"title":440,"schema":441,"questions":467},"FaqDisplayRecord","Hosted PBX questions",{"@context":244,"@type":442,"url":262,"name":443,"mainEntity":444},"FAQPage","Hosted PBX Phone Systems Edinburgh — Frequently Asked Questions",[445,451,455,459,463],{"@type":446,"name":447,"acceptedAnswer":448},"Question","Can we keep our existing desk phones with a hosted PBX?",{"@type":449,"text":450},"Answer","Possibly — it depends on your current handsets. Modern IP desk phones (SIP-compatible) can usually be reconfigured to work with a hosted PBX. Older digital or analogue handsets designed for a specific proprietary PBX system typically can't be reused. We'll assess your existing equipment as part of the initial audit and tell you exactly what can be kept and what needs replacing.",{"@type":446,"name":452,"acceptedAnswer":453},"What's the difference between going directly to BT and using FNBG?",{"@type":449,"text":454},"The underlying platform is the same — we work with BT and other leading hosted PBX providers, so you're getting the same network and infrastructure. What's different is how it's set up, managed and supported. Going direct to BT means dealing with their business sales and support teams — which works fine, but you're one of millions of customers. Through FNBG, you get a local Edinburgh specialist who configures the system specifically for your business, manages the account on your behalf and is your single point of contact for everything from day one.",{"@type":446,"name":456,"acceptedAnswer":457},"How many extensions can a hosted PBX support?",{"@type":449,"text":458},"There's no practical upper limit for most Edinburgh businesses — hosted PBX scales from a handful of extensions to hundreds. Whether you have five staff or fifty, the system grows with you without any hardware changes or significant cost increases.",{"@type":446,"name":460,"acceptedAnswer":461},"Is hosted PBX secure?",{"@type":449,"text":462},"Yes — reputable hosted PBX platforms use encrypted connections for all calls and data, and are hosted in secure, resilient data centres. For businesses with specific compliance requirements (financial services, legal, healthcare), we can advise on platforms that meet those standards and configure call recording and data retention accordingly.",{"@type":446,"name":464,"acceptedAnswer":465},"What happens if there's a problem with the hosted PBX system?",{"@type":449,"text":466},"Because the PBX is hosted in the cloud, most technical issues are resolved at the platform level without any engineer visit to your office. For anything that requires hands-on involvement, we're your first call — not a national support line. We'll diagnose the issue and resolve it, or escalate to the platform provider on your behalf.",[468,471,473,475,477],{"id":469,"question":470,"answer":450},"N0GKSr-1RfSCDNDjy-Zkuw","Can we keep our existing desk phones?",{"id":472,"question":452,"answer":454},"UnwDyILdTVKWz8Jb5BaU_w",{"id":474,"question":456,"answer":458},"bNzhZ4xnQkiB98S21ifJqA",{"id":476,"question":460,"answer":462},"BtJ5AEZmSbSB0rsLU7gJCQ",{"id":478,"question":479,"answer":466},"GHNwco_rR-yHv0IDiHiMIw","What happens if there's a problem with the system?",{"__typename":481,"title":482,"subtitle":303,"content":483,"overlayColor":484,"backgroundImage":485,"ctaLinks":489},"BackgroundImageSectionRecord","Ready to replace your ageing phone system with something better?","\u003Cp>Whether you're facing the ISDN deadline or simply want a phone system that works harder for your business — we'll find the right hosted PBX solution and handle everything from quote to go-live. Get in touch for a free, no-obligation assessment.\u003C\u002Fp>","blue",{"alt":128,"blurUpThumb":321,"responsiveImage":486},{"srcSet":487,"src":488},"https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.25&fit=crop&w=1000 250w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.5&fit=crop&w=1000 500w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&dpr=0.75&fit=crop&w=1000 750w,https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&fit=crop&w=1000 1000w","https:\u002F\u002Fwww.datocms-assets.com\u002F94246\u002F1780491376-sip-trunks.jpeg?auto=format&crop=focalpoint&fit=crop&w=1000",[490,493],{"id":491,"label":328,"linkType":406,"page":492},"GhltYwvoRWGYCKtXbD67Ag",{"__typename":14,"id":331,"slug":332},{"id":494,"label":495,"linkType":411,"page":496},"TDTvY_XzQKSGU1j7fnpR7w","Or call us on 0131 202 6902",{"__typename":14,"id":56,"slug":57}]